Privacy Policy

We collect what we need to run your account, meet our duties as a licensed gambling operator and keep payments and play safe. Some data comes from you, some is created as you use the site, and some reaches us from the partners described below.

Account and contact details

• Your name, date of birth, residential address, e-mail address and mobile number.
• Your username, password, security settings and marketing preferences.
• The safer gambling settings on your account, including deposit limits, time-outs and self-exclusion.

Identity and verification documents

• Photographic identification such as a passport or driving licence.
• Proof of address such as a utility bill or bank statement.
• Proof that a payment method belongs to you, and source of funds information where required.
• The outcome of the age, identity and sanctions checks we run.

Transactions and play

• Deposits, withdrawals, pending payments and the payment methods registered to your account.
• Bets, game rounds, balances, bonus awards and wagering progress.

Device and usage data

• Your IP address, the approximate location it indicates, and your device, browser and language settings.
• Pages and games you open, and the time and length of your sessions.
• Records of your contact with us, including live chat transcripts and e-mails to support@casinotropicalwins.co.uk.

Every use below has a purpose we can explain and a legal basis set out in the next section. We do not sell your personal data.

1. Running your account: registration, your balance, deposits and withdrawals, bonuses and support requests.
2. Verifying age and identity: confirming you are 18 or over and that your details are genuine.
3. Preventing fraud and money laundering: checking payments, spotting duplicate or compromised accounts and meeting our financial-crime duties.
4. Protecting players: applying the limits, time-outs and self-exclusion you choose and watching for signs of harm.
5. Meeting our legal duties: keeping the records our licence and the law require and dealing with complaints.
6. Sending offers: promotions and game news through the channels you opted into, until you tell us to stop.

UK data protection law requires a reason, called a legal basis, for everything we do with your data. In plain words, these are ours.

Where we rely on legitimate interests we weigh the effect on you first. Some checks, such as payment screening and fraud scoring, are automated and may limit an account; you can ask for a person to look at such a decision.

We share only what a recipient needs, and we hold written terms with every supplier that handles data for us. We do not pass your details to anyone for their own marketing.

• Payment providers and banks, so deposits and withdrawals can be made and checked.
• Identity, age and address verification partners, so your details can be confirmed against independent records.
• Fraud-prevention and anti-money-laundering services, which may keep their own record of the checks carried out.
• Platform, game and communication suppliers, who host the account system and games and send the messages you asked for.
• Regulators, police, courts and enforcement or tax authorities, where the law or our licence requires disclosure.
• Self-exclusion schemes and professional advisers, where you have registered with a scheme or advisers need access.

Some suppliers are based outside the UK. Where data leaves the UK we rely on the safeguards the law allows, such as approved contract terms, and we can tell you which one applies.

We keep your personal data while your account is open and then for the period the law and our licence conditions require for gambling, payment and financial-crime records. Closing your account does not delete everything straight away.

• Account, transaction and verification records are held for the retention period set by law after the account closes.
• Safer gambling records, including self-exclusion, are kept for the length of the exclusion and the minimum period that follows it.
• Complaint files and chat transcripts are kept while the matter is open and for a set period afterwards.
• When we no longer need data, it is deleted or anonymised so it can no longer be linked to you.

You can use any of the rights below by writing to support@casinotropicalwins.co.uk from the address registered to your account, or through the live chat on the site. We may ask you to confirm your identity first, and we reply within the time limit the law sets.

• Access: a copy of the personal data we hold about you.
• Correction: inaccurate or incomplete details put right.
• Erasure: deletion of data we no longer have a reason to keep; records we must retain by law remain until that period ends.
• Objection and restriction: ask us to stop or pause a use of your data, including uses based on our legitimate interests.
• Portability and consent: receive the data you gave us in a common electronic format, or withdraw consent to marketing at any time.

If you are unhappy with how we have handled your data, tell us and we will look into it; you can also write to privacy@casinotropicalwins.co.uk. You also have the right to complain to the Information Commissioner's Office, which oversees data protection in the UK.

Cookies and similar technologies keep you logged in, remember your settings, measure how the site performs and, where you agree, tailor the promotions you see. You can set your choices when you arrive and change them later in the cookie settings; the categories we use are described in our Cookie Policy.

We update this policy when our practices or the law change, and the date at the top of this page shows when it last changed.