Cookies Policy

Cookies are small text files that a website asks your browser to store on your computer, tablet or phone. When you come back, the site can read those files and recognise your browser, which saves you repeating actions such as signing in or setting your language. We also use similar technologies, including pixels, tags and local storage inside your browser, and this policy covers all of them.

We use cookies for a limited set of purposes:

• keeping you signed in as you move between the lobby, the games and the cashier
• keeping your account secure, spotting unusual sign-in activity and helping to prevent fraud
• remembering choices you have made, such as your preferred language or sound settings
• measuring how the site performs, which pages are slow and where players run into problems
• measuring whether our advertising reaches the right audience and how often it is shown

We hold a gaming licence and are required to verify the identity and age of every customer. Some cookies support those security and verification checks. Our site is for adults aged 18 or over only.

We group cookies into four types. The cookie notice on our site uses the same grouping, so you can see what sits in each one before you decide.

Strictly necessary

These cookies are needed for the site to work and cannot be switched off in the cookie notice. Without them you could not log in, play or deposit safely.

• holding your logged-in session together, so you are not asked for your password on every page
• balancing traffic across our servers and keeping the cashier and game windows open
• remembering that you have answered the cookie notice, so you are not asked again on every visit

Performance and analytics

These cookies tell us how the site is used, in aggregate rather than by name. We look at the overall patterns, not at how an individual plays.

• counting visits to a page and seeing which pages load slowly or return errors
• showing where players stop part way through registration or a deposit, so we can fix the step that causes it

Functionality

These cookies remember settings you have chosen, so the site behaves the way you left it.

• keeping your language and sound preferences from one visit to the next
• remembering the games you last opened and whether you have closed a message
• keeping safer gambling information in view, such as a reminder that a deposit limit or time-out is in place

Marketing

These cookies are set by us and by advertising partners to measure campaigns and to limit how often you see the same advertisement. They are used only if you accept them. We do not use them to direct gambling advertising at people who are under 18 or who have self-excluded.

• recognising that you arrived from a particular campaign, so we can tell which ones work
• capping the number of times the same advertisement is shown to one browser

In the cookie notice on our site

1. Open the cookie settings from the notice when it appears, or from the cookie settings in the footer of any page at any time.
2. Switch each optional category on or off. Strictly necessary cookies stay on, because the site cannot run without them.
3. Save your choice. We store it so that we can apply it on your next visit.
4. Come back whenever you like and change it. Withdrawing your consent is as straightforward as giving it.

In your browser settings

Every major browser lets you block or delete cookies, usually under a privacy or security heading in its settings menu. You can normally choose to:

• block all cookies, or only third-party cookies
• delete the cookies already stored on your device
• clear cookies automatically each time you close the browser
• use a private browsing window, which clears cookies when you close it

Browsers handle this differently and the steps change between versions, so use the help section inside your browser for the current instructions. If you use more than one device or browser, you will need to set your preference on each one, because the settings are stored per browser.

You can still open parts of our site with cookies turned off, but you should expect it to work less well. If strictly necessary cookies are blocked or deleted:

• you may be unable to log in, or you may be signed out as soon as you move to another page
• the cashier may not open, or a deposit or withdrawal may not complete
• games may fail to load or may not return your result correctly
• the cookie notice may appear again on every page, because your earlier choice cannot be stored

Blocking performance, functionality or marketing cookies has a smaller effect. The site keeps working, some of your settings may not be remembered between visits, and any gambling advertising you see elsewhere will simply be less relevant to you.

We may update this policy when we change the cookies we use or when the rules that apply to us change. The version on this page is always the current one, and we will ask for your consent again where a change means we need it.

If you have a question about the cookies we set, want help with your cookie settings, or want to know more about the data they collect, e-mail us at support@casinotropicalwins.co.uk or use the live chat on the site. Our team can talk you through the settings and explain what each category covers. Please tell us which browser and device you are using, as that helps us give you the right steps.