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About Us
This page explains who we are, how Tropical Wins Casino is run and what you can expect from us as a player. It covers our games, the standards we hold ourselves to and the way we look after accounts.
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Who we are
Tropical Wins Casino is an online casino for players in the United Kingdom. We bring together slot games, live dealer tables and jackpot titles from established game studios, playable in your browser on desktop and mobile.
Everything runs on one account, one balance and one cashier, so you can move between games without signing up again. We hold a gaming licence and verify accounts before withdrawals are paid.
- Slots, from three-reel classics to feature-led video slots.
- Live tables, including roulette, blackjack and baccarat hosted by real dealers.
- Jackpots, with prize pools that build while people play.
- Card and table games in computerised form, for playing at your own pace.
What we stand for
Four commitments shape how the site is run.
- Fair play. Game results come from random number generators built and tested by the studios that supply them. We cannot change them.
- Fast payouts. Withdrawals go back to the method you paid in with, within the processing times shown in the cashier, once your checks are complete.
- Safer gambling. Limits, time-outs and self-exclusion sit in your account settings rather than buried in small print.
- 18+ only. Gambling here is for adults aged 18 or over, and we close any account opened by someone underage.
How we look after players
Account verification
Before a first withdrawal we ask for documents confirming your name, age, address and payment method. These checks stop anyone else using your details, and we tell you what is needed and confirm when it is done.
Secure payments
Deposits and withdrawals travel over encrypted connections, and your card or bank details are held by our payment providers rather than stored in readable form by us. The methods open to you are listed in the cashier.
Support around the clock
Our team is available at any hour. Use the live chat on the site for quick questions, or e-mail support@casinotropicalwins.co.uk when you need to send documents or set something out in detail.
Playing safely
Gambling should stay a form of entertainment you can afford. The tools below are free, take effect straight away and are available from your account.
- Deposit limits set daily, weekly or monthly.
- Time-outs that close your account to play for a short break.
- Self-exclusion for a longer fixed period.
- Reality checks that remind you how long a session has run.
Free, confidential help
GambleAware and GamCare offer information and support, and the National Gambling Helpline is open to anyone affected by gambling. GamStop lets you self-exclude from participating online gambling sites in a single request.
How to reach us
For anything to do with your account, a game or a payment, contact us on live chat or by e-mail at support@casinotropicalwins.co.uk. If you are unhappy with something, tell us and we will look into it under the complaints procedure in our terms.
