Bonus Terms and Conditions

These bonus terms apply to every bonus, free spins offer, cashback award and promotion we make available on this site. They sit alongside our general terms and conditions and our privacy policy, and together they form your agreement with us.

Each promotion also carries its own specific terms, shown with the offer and in the promotions area of your account. Where a specific term differs from these general bonus terms, the specific term applies to that offer.

By claiming or accepting a bonus you confirm that you have read and understood these terms. If anything is unclear, please ask our live chat team or e-mail support@casinotropicalwins.co.uk before you claim.

Unless an offer says otherwise, you can claim a promotion only where all of the following are true:

• You hold a single account in your own name, with accurate and current registration details.
• You have completed, or are able to complete, our identity verification checks.
• You are playing from a location where we are permitted to offer our services to you.
• You are not registered with a self-exclusion scheme that covers your account with us.
• You have not already received the same offer, where the offer is limited to one per player.

Some offers are added automatically, while others need you to opt in or to enter a bonus code in the cashier before you deposit. The steps for each promotion are set out with the offer itself.

1. Go through the specific terms of the offer, including any minimum deposit, qualifying payment methods and time limit.
2. Opt in where the offer asks you to, or enter the bonus code in the cashier before your deposit is made.
3. Deposit using one of the payment methods shown in the cashier as qualifying for promotions.
4. Check the balance in your account to confirm the bonus funds or free spins have been added.
5. Contact us before you start playing if the offer has not appeared as expected.

Certain payment methods are excluded from promotions, and the cashier shows which ones qualify. We cannot normally add a bonus after a deposit has been made without the required code or opt-in, although our team will look at what happened if you contact us promptly.

Free spins are credited at the stake value stated in the offer and can be used only on the game or games named in it. Winnings from free spins are added as bonus funds and carry the wagering requirement shown with the offer.

Most bonuses carry a wagering requirement: the total amount you need to stake before bonus funds, or winnings from them, can be withdrawn. The requirement is shown as a multiple of the bonus, the qualifying deposit, or both, and the figure that applies to you appears in the terms of the offer and in your account.

Games contribute towards wagering at different rates. Slots usually contribute in full, while table games, video poker and live dealer games contribute at a lower rate or are excluded. The contribution rates and any excluded games are listed in the promotion's terms.

Stakes placed with real money while no bonus is active do not count towards a wagering requirement. Bets that are voided, cancelled or placed to cover opposing outcomes do not count either.

Your account can hold both real money funds and bonus funds. Where both are present, stakes are taken in the order shown in the cashier, and the restrictions attached to the bonus apply for as long as it is active.

While wagering is outstanding, requesting a withdrawal may cancel the bonus and any winnings from it. Your account shows how much wagering is left, so you can decide before you ask for a payment.

Maximum bet limits apply while you play with a bonus. If you stake above the limit shown in the offer, we may remove the bonus and any winnings connected to it, so please double-check the limit before you increase your stake.

Bonuses, free spins and bonus winnings expire at the end of the period stated in the offer. Anything unused at that point is removed from your account and cannot be reinstated. Real money funds are not affected by the expiry of a bonus.

Bonus winnings are released for withdrawal once wagering is complete, identity verification is finished and the payment checks described in our general terms have been carried out.

Promotions are offered in good faith for ordinary entertainment play. Where play is arranged only to extract value from an offer, we may withhold or remove the bonus and any winnings from it, and stop making promotions available to that account.

• Opening or using more than one account, or acting with other players to claim the same offer repeatedly.
• Staking above the maximum bet shown in the offer while a bonus is active.
• Placing low-risk, hedged or equal-and-opposite bets to clear wagering with little exposure.
• Using game features, bonus purchases or excluded rounds in a way the offer does not allow.
• Giving details that are not your own, or using a payment method that is not registered in your name.
• Charging back or disputing a qualifying deposit.

If we need to look into an account, we may hold the funds involved while we do so and we will ask you for information before reaching a decision. We will confirm the outcome in writing. Our general terms explain how to raise a complaint and how a matter can be taken to the alternative dispute resolution service named there if you remain unhappy.

We may add, change, suspend or withdraw a promotion at any time, including where an offer contains an obvious error or a technical fault affects it. Changes do not affect a bonus you have already claimed and are playing through, unless we are required to act for legal or regulatory reasons.

We hold a gaming licence for the services we offer and we verify the identity of every account holder before funds are paid out.

Staying in control

You never have to take a bonus. If an offer would not help you stay within your own limits, decline it and keep playing with your own funds. You can also turn off marketing messages in your account settings at any time.

• Deposit and loss limits - set in your account and applied as soon as they take effect.
• Time-out - a short break during which you cannot deposit or play.
• Self-exclusion - a longer block on your account with us.
• GamStop - one registration excludes you from licensed online operators in Great Britain.
• GambleAware, GamCare and the National Gambling Helpline - free, confidential information and support.

Getting in touch

For questions about an offer, the wagering left on a bonus or a decision we have made, use the live chat on the site or e-mail support@casinotropicalwins.co.uk. Please include your username and the name of the promotion so we can check your account without delay.